Privacy Policy

Last updated: September 23, 2026

This policy explains how Tanneen, operated by ISRAA IBRAHIM MOHAMMED ALBAYHI ("Tanneen", "we"), collects, uses and protects data.

Data we collect

• Merchant data: name, email, phone number, store name and Salla store ID.
• Store data from Salla: products and their images, prices, stock levels, product reviews, policies and order status, limited to the permissions the merchant grants when installing the app.
• WhatsApp data: WhatsApp Business Account and phone number IDs, and messages exchanged between the store and its customers through the connected number.
• Store customers' data: phone number, WhatsApp display name and conversation content.

How we use data

• To answer store customers' questions on the merchant's behalf.
• To hand conversations over to the merchant when needed.
• To produce performance reports for the merchant.
• To operate, maintain and support the service.

We do not sell data, and we do not use a store's customer data for any purpose other than serving that store.

Sharing

• Meta Platforms: to send and receive WhatsApp messages via the WhatsApp Business Platform.
• AI provider: receives the question text and relevant product data only to generate a reply.
• Hosting provider: to store data and run the service.
• Salla: to read store data and manage the subscription.

Retention

Conversations are kept for the duration of the merchant's subscription, up to 12 months. When a subscription ends or the app is uninstalled, the store's data and conversations are deleted within 30 days, except where retention is required by law.

Security

We use encrypted connections and restrict data access to what is needed to operate the service.

Your rights

Under the Saudi Personal Data Protection Law you may access, correct or request deletion of your data. See our data deletion page or email isralbehy@gmail.com.